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Our response to COVID-19 and expanded LEAFIO Way of Clean

Leafio Hotel Promise to you…

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Daily, Hotel Leafio Marigold and Sakinaka are working to ensure that we meet the latest guidelines on hygiene and clinical cleaning.

Our hotel’s health and safety measures are designed to address abroad spectrum of viruses, including COVID-19, and include everything from hand washing hygiene and cleaning product specifications to the guest room and public area cleaning procedures

YOUR SAFETY IS OUR TOP PRIORITY

We at our hotel have reviewed every guest and associate touch points and put in measures to comply with the highest hygiene safety standards while keeping our warm and highly intuitive service

A branded hotel programme encompassing all touchpoints of a guest’s journey in a hotel

Dedicated Hygiene Manager to monitor clinical level of cleanliness and hygiene for all touch points

Highest level of sanitation and Care focusing on heart of the house and associate journey

CLEANING AND SANITIZATION
PROTOCOLS

Guest Rooms: Hotel Leafio uses specific cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with attention paid to high-touch items

Public Spaces: Increased frequency of cleaning and disinfecting in public spaces, with a focus on the front desk, elevators buttons, door handles, public bathrooms, and other similar high use areas

Hotel Car Care: Our concierge and chauffer team wears masks and gloves throughout their work. All high touch areas in the car are disinfected before and after every trip. From the door handle to the car seat and mirrors, we make sure that anything you will be in contact with is disinfected before you are picked up or dropped

Heart of House: In the spaces where our associates work ‘behind the scenes,’ we are increasing the frequency of cleaning especially in high-touch areas like associate entrances, locker rooms, laundry rooms. We are also implementing social distancing in the associate dining area with revised seating arrangements

CLEANING AND SANITIZATION PROTOCOLS

CONTACT–LESS EXPERIENCE

  • Guest details are taken upfront while taking reservations to avoid a lengthy check-in process and to avoid contact during arrival and departure.
  • masks and a standard table distance of 6 feet is implemented
  • Room servicing in your absence and minimal staff entries into your room
  • Check-out with online payment options
  • Contactless modes of payments are available, including UPI, online transfers, etc. and can be selected accordingly
  • In case of card payments, the EDC machines are sanitized after every use
  • No outside food and beverage delivery will be allowed anywhere on the premises

TOUCH POINTS ACROSS THE HOTEL

Cleaning Plan

Sanitization Process

Chemicals Used

Application Time

Periodicity

A Checklist and QR Code

The recommendations for task frequency are based on best practice; the following are the Chemicals used for sanitization:

 

  • Paxol SC 99: Used for sanitizing guest & staff luggage, bathroom fixtures, Offices, electronics & also for cleaning lockers etc.
  • Dr Pax Double power: Used for misting of guest clothes and fresh linen, sofa and curtains, carpets, electrical equipment, etc.
  • Window glass: R3 Dilution | 20 ml in 1 litre of water
  • Hand sanitization: Touch-free dispenser Soft care 70% Isopropyl alcohol wipes
  • Guest Transport: Chauffeurs will wear Personal Protective Equipment at all times per brand/specification recommended by our hygiene partner Cars will be thoroughly disinfected after every journey Personal Protection Kit per passenger placed in the car comprising of masks, gloves and sanitizer

THE ARRIVAL EXPERIENCE

  • Mandatory screening of body temperature upon arrival for all
  • Dedicated isolation area incase of any COVID-19 symptoms are observed
  • Arogya setu “App” is mandatory as a recommended safety measure
  • Contact-less Mobile check-in and check-out available
  • Guest luggage is disinfected on arrival
  • All stationary and loose items such as folders, pens and remotes are thoroughly sanitized
  • Sanitizers available across all public areas in the hotel
  • Guest elevators and all public areas have aesthetic markings on the floor to indicate standing positions and social distancing norms

 

  • Guest room keys deposited in a dropbox and re-used only after sanitization

GUEST ROOM

  • Dedicated Hygiene Manager monitors and records periodicity of cleaning schedules at all high touch and sensitive areas
  • Room servicing in guest absence with minimal associate entry
  • The associate exits the room with the soiled linen and garbage and disposes of the soiled gloves
  • The dusting of Fixtures, Furnishings and Glass Surfaces in the Room with medical-grade cleaning products
  • Servicing of the bathroom with additional focus on Shower Cubicle, WC and Bathtub
  • Newspapers available on request, extra amenities will be provided on request post-arrival.

PUBLIC AREAS

  • All public area associates will be wearing mask and gloves
  • Gloves are discarded every 4 hours as per expert Healthcare guidelines
  • All telephones are disinfected using highly effective and Healthcare recommended disinfectants
  • Four stages of carpet cleaning cycle are ensured – Vacuuming and spotting on a daily basis & shampooing
  • Sanitization of the restaurant and public areas carried out as per the recommended hygiene guidelines by FSSAI (Food Safety and Standard Authority of India)
  • All machinery and tools used by the public area associates are cleaned and disinfected after every shift
  • Steps of cleaning: Spray, Spread, Wait, Scrub, Rinse, sanitize are followed with disinfectant as per the
  • the advice of the Hygiene Partner and audited by dedicated in-house Hygiene Manager

SAFE FOOD DELIVERY

RESTAURANT

  • All Restaurant amenities will be sanitized per use
  • All guidelines from WHO and FSSAI (for food and beverage production and service) are being strictly followed to maintain the desired hygiene standards across all areas
  • Hand sanitizer and disinfectant wipes will be kept on each table as an amenity
  • Outside food will not be allowed in the restaurant
  • All staff wears gloves, face masks and caps while serving
  • Cashless payments options are encouraged
  • Arogya setu “App” is mandatory in everyone is mobile phones & same will be checked at the entrance
  • 3 Feet distance needs to be maintained between the tables.

BANQUETS

  • All banquet stationery and amenities will be sanitized per use
  • Hand sanitizer and disinfectant wipes will be kept on each table as an amenity
  • Fresh air systems will be turned on 30 minutes in advance to ensure good ventilation
  • All party vendors (wedding decorator, event companies ) will undergo the same temperature check as the associates and guests
  • Any equipment brought in by party vendors will be disinfected before entering the hotel
  • All staff to wear gloves and masks while working in the hotel premises
  • Cashless options encouraged for advance & post function payments
  • Arogya setu “App” is mandatory in everyone is mobile phones & same will be checked at the entrance
  • 3 Feet distance needs to be maintained during all

HEART OF THE HOUSE

  • Arogya Setu App status need to be shown at employee entrance
  • Hotel Hygiene Manager conducts and records of all associate hygiene and safety trainings
  • Strict compliance and training for new health and safety SOP’s
  • Temperature check point for drivers and associates before using hotel transport
  • Temperature check for all employees clocking into the premises of the hotel and staff running temperature more than 6° F should be asked to return home
  • Associates are given PPE (Personal Protection Equipment) as uniform across all departments
  • Mandatory for all associates to take shower after entering the premise and before commencing work
  • Social distancing maintained in the associate dining area